We are pleased to announce some exciting changes in the technology department. Carlos Jaime has joined us as our third support technician. His hiring allows us to reorganize our operation.
Each tech will be responsible for one part of the district. One will handle the elementary buildings, one will be at the middle school, and one will support the high school. The techs will spend a large part of each week at their assigned location.
Library staff will continue to be the first point of contact for student technology issues, including virtual students. The techs will focus on those issues that have been escalated by the library staff.
This arrangement will allow us to focus on specific areas, build stronger relationships, and increase response times. Once we catch up, it will allow us to be proactive and work on future needs as well.
Please continue to use the helpdesk to report issues. Contact the library in the rare event that you cannot access the helpdesk directly. Students should reach out to the library with tech problems, where a ticket can be opened for them. Remember to choose the best category and use separate tickets for separate issues.